Get in touch with rotate.video

Found a video that still comes out on its side, or wish the rotator could do one more thing? Drop us a line. There’s no contact form or help desk here, just an inbox that gets read by a human.

What’s worth sending

• A rotation that went wrong. For example, a clip that looks right in the preview but plays sideways in another app, or a turn that cropped more than you expected. Tell us the browser, the device the video came from, its format, and which buttons you used (Turn left, Turn right, Upside down, Mirror or an exact angle). Please don’t send the video itself; a description is all we need.
• A file that won’t open or export. The file type and roughly how long and how large it is will usually point us at the cause.
• Ideas. A shortcut, a canvas option or a guide for an app we haven’t covered yet.
• Press enquiries, including questions about how lossless quarter turns work by rewriting the rotation flag instead of the frames.
• Privacy requests. Your videos are never sent to us, so there’s little we hold, but for anything mentioned in the privacy notes, such as analytics, this is the address to use.

Replies

We can’t promise a reply by a particular day. We do read everything, and messages with clear steps to reproduce a problem tend to get fixed first.

You might find the answer here

The frequently asked questions cover quality, formats and uploads. For a clip that keeps playing sideways, the guide to fixing a sideways video explains why it happens, and rotating without losing quality covers when an export is lossless.