---
title: "Contact rotate.video – Report a Rotation Bug or Idea"
description: "Email rotate.video when a clip still plays sideways after export, a file refuses to open or you have an idea for the rotator. Press and privacy requests too."
url: https://rotate.video/contact
---

# Get in touch with rotate.video

Found a video that still comes out on its side, or wish the rotator could do one more thing? Drop us a line. There’s no contact form or help desk here, just an inbox that gets read by a human.

Write to [hello@rotate.video](mailto:hello@rotate.video) 

## What’s worth sending

* **A rotation that went wrong.** For example, a clip that looks right in the preview but plays sideways in another app, or a turn that cropped more than you expected. Tell us the browser, the device the video came from, its format, and which buttons you used (**Turn left**, **Turn right**,**Upside down**, **Mirror** or an exact angle). Please don’t send the video itself; a description is all we need.
* **A file that won’t open or export.** The file type and roughly how long and how large it is will usually point us at the cause.
* **Ideas.** A shortcut, a canvas option or a guide for an app we haven’t covered yet.
* **Press enquiries,** including questions about how lossless quarter turns work by rewriting the rotation flag instead of the frames.
* **Privacy requests.** Your videos are never sent to us, so there’s little we hold, but for anything mentioned in the [privacy notes](https://rotate.video/privacy), such as analytics, this is the address to use.

## Replies

We can’t promise a reply by a particular day. We do read everything, and messages with clear steps to reproduce a problem tend to get fixed first.

## You might find the answer here

The [frequently asked questions](https://rotate.video/#faq) cover quality, formats and uploads. For a clip that keeps playing sideways, the guide to [fixing a sideways video](https://rotate.video/fix-sideways-video) explains why it happens, and [rotating without losing quality](https://rotate.video/rotate-video-without-losing-quality) covers when an export is lossless.